Easy Billing

Mode of Payment	Payment Channel Options		Average Processing Time
Online Payment	FPX	Log into your User Portal account to view your latest invoice and make payments	Immediately
	Master Card/VISA		Master Card, VISA or 7-Eleven outlets WIthin 3 working days.
	7-Eleven Outlets You must redeem the 7Eleven code in User Portal before going to 7Eleven outlets. The code will be valid for 48hours only. Else, you may need to redeem again.
	jomPay	JOMPAY online at internet and Mobile Banking with your current or savings account. 24/7 available	Within 3 working days
Offline Payment	Kedai Tenaga	Payment by cash, credit card or debit card via Kedai Tenaga's counter or Kiosk during store operation hour	Within 3 working days

I have subscribed to ALLO package. When will I get my first bill?

You will receive your first bill within 24 hours upon service activation. Your first bill will be pro-rated. Any deposit or one-time charge is also included in the first month bills.

What charges will appear on my bill?

Your monthly bill will include your broadband subscription fee, voice service usage charges, and subscription fee(s) for other value-added services, one-time charge, and deposit (if any).

If you get delayed installation for internet or DECT-phone, do not worry because bill charges begin after activation (complete installation). No charge for uninstalled device.

Can I pay over the counter or offline?

Yes, you can make your payment to the nearest Tenaga Nasional Berhad’s Kedai Tenaga. You may visit https://www.tnb.com.my/contact-us/kedai-tenaga to check the list of Kedai Tenaga available.

You also can make payments at 7eleven outlets by redeeming the customer code in the user portal. Customer Code is your account number. You may refer to your bill invoice to get your customer code. The code is valid 48 hours to complete the payment at the nearest 7eleven.

How do I retrieve my ALLO bill statement?

1. e-Bill (softcopy) – ALLO will send the e-Bill to your preferred email address, and it’s FREE!
Your e-bill will be sent to your email every 1st week of the month at the email you used to verify your ALLO registration. If you can’t find it in your inbox, please check your junk mail

2. User Portal – You can view your bills online by logging in to your User Portal account here. https://portal.citybroadband.my/login
If you are first time to login user portal or happen to unable to retrieve the username and password kindly contact our Careline at 1300-38-8000 or email full address at customerservice@allo.my

I've made my payment, but my line is still suspended. How long will it take to restore my service?

The average processing time is within three (3) business days from the date of payment. Please contact our Careline at 1300-38-8000 or email us at customerservice@allo.my for any enquiries.

Can I make my payment through Kedai Tenaga's Kiosk, and where are the locations of the Kiosk?

Yes, you may make your payment via Kedai Tenaga’s Kiosk. Here’s the list of the available Kiosk and the operation hour:
https://www.tnb.com.my/contact-us/kedai-tenaga

How do I pay via JomPAY and get all the details?

ALLO technology biller code is 19653. Kindly get all the details from the bill statement.

How do I change my email billing address?

You may contact our care line at 1300-38-8000 or email your request to customerservice@allo.my